Shipping policy

At Miss Wishing Well, every cake and dessert is freshly prepared with care. To ensure the best experience, please review our pickup and delivery guidelines before placing your order.


1. Order Pickup

  • Please select your preferred pickup date and time when placing your order.
  • Orders should be collected at the scheduled pickup time.
  • Please provide your order number or confirmation when collecting your order.
  • Orders will be held until store closing on the scheduled pickup date.

If you are running late or unable to collect your order, please contact us as soon as possible. Alternative pickup arrangements are subject to availability.

Due to the perishable nature of our products, missed pickups are not eligible for refunds or store credit, except where required by law.

2. Local Delivery

Local delivery is available for eligible locations.

  • Delivery availability and fees are determined by your delivery address and displayed at checkout.
  • Our team will contact you by phone to confirm your delivery details after your order has been placed.
  • Please ensure your delivery address and phone number are accurate and that you are available to receive our confirmation call.
  • Delivery times may vary due to traffic, weather, or unforeseen circumstances.
  • We will make reasonable efforts to deliver your order within the confirmed delivery timeframe.

If delivery cannot be completed due to incorrect information or recipient unavailability, additional redelivery fees may apply.


3. Changes to Pickup or Delivery

Requests to change your scheduled pickup or delivery date or time must be submitted at least 24 hours in advance.

All changes are subject to availability and cannot be guaranteed.

For cancellations and refunds, please refer to our Refund Policy.

4. Product Handling & Storage

Our cakes and desserts are delicate, perishable products that require careful handling.

  • Keep cakes upright and on a flat, stable surface during transportation.
  • Refrigerate products promptly and follow any provided storage instructions.
  • Avoid direct sunlight, excessive heat, and prolonged exposure to room temperature.

Once an order has been picked up or successfully delivered, customers are responsible for proper handling and storage.

5. Damaged or Incorrect Orders

Please inspect your order immediately upon pickup or delivery.

If your order is damaged, defective, or incorrect, contact us within 2 hours of receiving it, with your order number and clear photos.

Please refer to our Refund Policy for further details regarding eligible claims and resolutions.

6. Contact Us

For questions about pickup, delivery, or your order, please contact:

Miss Wishing Well

Email: misswishingwell@gmail.com

Please include your order number when contacting us about an existing order.