Refund policy
At Miss Wishing Well, every cake and dessert is freshly prepared for your order. Because our products are made to order and preparation may begin in advance of your scheduled pickup or delivery date, please review the following policy carefully before placing your order.
All Sales Are Final
Once an order has been placed and confirmed, all sales are considered final.
We do not provide cash or card refunds for customer-requested cancellations, changes, missed pickups, or changes of mind. Where applicable, store credit may be issued according to the cancellation terms outlined below.
Cancellations
Cancellation requests must be submitted at least 48 hours before your scheduled pickup or delivery time.
- Cancellations requested 48 hours or more in advance are eligible for full store credit.
- Store credit will be valid for 12 months from the date it is issued.
- Cancellations requested within 48 hours of the scheduled pickup or delivery time are not eligible for a refund or store credit, as preparation and ingredient sourcing may already have begun.
To request a cancellation, please contact us at misswishingwell@gmail.com and include your order number.
Order Changes
Requests to modify an existing order, including changes to:
- Cake flavour
- Cake size
- Pickup or delivery date
- Pickup or delivery time
- Other order details
must be submitted at least 24 hours before the scheduled pickup or delivery time.
All changes are subject to availability and production capacity. We cannot guarantee that every requested change can be accommodated.
Additional charges may apply if the requested modification increases the value of the original order.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as you receive it.
If your order is incorrect, visibly damaged, or has a product quality issue at the time of pickup or delivery, please contact us within 2 hours of receiving your order.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Because our cakes and desserts are perishable products, claims submitted outside of this timeframe may not be accepted.
If your claim is approved, we may offer, depending on the circumstances:
- A replacement product
- Store credit
- A partial refund
- A full refund
The appropriate resolution will be determined based on the nature of the issue.
Handmade Product Variations
All of our cakes and desserts are handmade.
Product photos displayed on our website are provided as visual references. Slight variations may naturally occur between products, including differences in:
- Colour
- Shape
- Placement of decorations
- Piping and finishing
- Fruit size or appearance
- Other handmade decorative details
These minor variations are part of the handmade nature of our products and are not considered defects.
Screen and device settings may also cause colours to appear slightly different from the actual product.
Non-Refundable Circumstances
Refunds, replacements, and store credit will generally not be provided for issues resulting from:
- Personal taste or flavour preferences
- Minor differences between the finished product and website photos
- Colour differences caused by screen or device displays
- Improper handling after pickup or delivery
- Improper storage
- Damage caused during customer transportation
- Leaving products at room temperature for an extended period
- Failure to follow provided storage or serving instructions
- Missed or late pickups
- Incorrect information provided by the customer when placing the order
Once an order has been picked up and leaves our premises, the customer is responsible for transporting and storing the product appropriately.
Pickup Orders
Please arrive during your selected pickup time whenever possible.
Orders will be held until store closing on the scheduled pickup date.
If you are unable to collect your order at the scheduled time, please contact us as soon as possible. We will make reasonable efforts to arrange an alternative pickup time where possible, but availability cannot be guaranteed.
Orders that are not collected on the scheduled date are not eligible for a refund.
Because our products are perishable, we cannot guarantee the condition or freshness of an order that is collected after its originally scheduled pickup date.
Delivery Orders
Customers are responsible for providing complete and accurate delivery information when placing an order.
If delivery cannot be completed because of an incorrect address, unavailable recipient, restricted building access, or other circumstances outside of our control, additional delivery charges may apply if redelivery is available.
We are not responsible for delays or unsuccessful deliveries caused by incorrect information provided by the customer.
Contact Us
If you have questions regarding your order or this Refund Policy, please contact us at:
Email: misswishingwell@gmail.com
Please include your order number whenever contacting us about an existing order.